CANCELLATIONS AND REFUNDS
To request a partial or full refund, the Customer must contact the Customer Service team via the email ayuda@puroestilo.com. They have the right to withdraw from the contract within a period of 14 calendar days from the receipt of the product, without the need for justification.
Puroestilo will process the refund within a maximum of 14 calendar days from the receipt of the returned product, in accordance with the applicable legislation in Article 103 of Law 3/2014, General Law for the Defense of Consumers and Users.
When making a cancellation and return request, the CUSTOMER is obligated to inform the recipient of the purchase so that they do not accept such products.
In the event that a cancellation request is made and the recipient has received the products, they must return them in suitable conditions for resale, in their original packaging, sealed and in perfect condition, just as they were received. Otherwise, the return will not be accepted.
The Customer will be refunded the money within 72 hours following the date of receipt by Puroestilo of the returned products. Puroestilo will process the refund using the same payment method that the Customer used to make the purchase. The Customer will not incur any charges for this refund. Additionally, when applicable, the amount will be refunded to the Customer in the same currency in which the payment was made. The exchange rate imposed by the issuing bank of the card in question will apply to this value, if applicable. Puroestilo is not responsible for any differences in the final amount due to the exchange rate applied by the banking entity.
Puroestilo may cancel the order for justified reasons such as lack of stock, typographical errors in price or description, or errors in the request.
The Customer will not have the right to cancel an order for the following products:
- Personalized products or those made according to their specifications.
- Products whose nature prevents their return, deteriorate quickly, or are already expired.
- Products not suitable for return for health or hygiene reasons and that were not sealed after receipt.
- Products whose nature, after delivery, has been inseparably mixed with other products.
PRODUCT WARRANTY
It will be understood that the products are in accordance with the contract if they match the description made by Puroestilo and have the qualities we have presented on this website, are suitable for the uses to which products of the same type are normally intended, and present the usual quality and benefits that are reasonably expected from a product of the same type. In this regard, if any of the products do not conform to the contract, you must communicate this to Puroestilo through any of the communication channels provided for this purpose.
All products for sale on the website are covered by the legal warranty of conformity and by the warranty against hidden defects (in accordance with the applicable regulations in all cases), which allows the Customer to return defective or non-conforming products at no cost.
Exclusion of Warranties
Products modified, repaired, integrated, or added by the Customer are excluded from the warranty. The warranty will not cover apparent defects. The warranty does not apply to products that have suffered deterioration due to misuse.
Consequences of Warranty Execution.
Under the legal warranty of conformity, Puroestilo commits, at the Customer's choice:
- To replace the product with an identical one based on available stock.
- To refund the price of the product when its replacement is impossible.